FSSAI Issues 9 Notices to Swiggy Instamart Over Rotten and Expired Food Deliveries

The Food Safety and Standards Authority of India (FSSAI) has issued nine notices to Swiggy Instamart following consumer complaints about the delivery of unsafe and expired food products through the quick-commerce platform. The regulator has demanded a detailed explanation and compliance report from the company, warning that failure to respond satisfactorily could lead to action under the Food Safety and Standards Act, 2006.

According to the notices, consumers reported receiving expired, spoiled, rotten, or contaminated food items. Specific products flagged include Healthify 100% Whey Protein, Noice Homestyle Madras Mixture with Peanuts, Akshayakalpa Organic Eggs, and Kakke da Paratha. Consumers alleged that the whey protein and snack packets were delivered after their expiry dates, while the eggs were rotten and emitting a foul smell. The paratha was also found spoiled.

Additionally, FSSAI questioned the marketing of "NOICE" eggs, noting that the brand may not be covered under product categories approved under Swiggy Instamart's existing FSSAI licence. The regulator directed the food business operator to stop marketing the product and seek licence modification if necessary.

This action comes amid increased regulatory scrutiny of food sold through online grocery and quick-commerce platforms, as more consumers rely on rapid home deliveries for daily essentials.