FSSAI Cracks Down: 9 Notices Issued to Quick-Commerce App Over Food Safety Lapses
The Food Safety and Standards Authority of India (FSSAI) has issued nine show-cause notices to a leading quick-commerce platform for alleged violations of food safety and labelling norms, sources confirmed on Wednesday. The action comes amid heightened scrutiny of online food retailers following multiple consumer complaints about substandard and expired products.
The notices, sent under the Food Safety and Standards Act, 2006, cite lapses including misbranding, missing mandatory information such as 'best before' dates, and failure to display nutritional facts. The regulator also flagged potential storage and handling issues that could compromise food safety during delivery.
An FSSAI official, speaking on condition of anonymity, said the notices are part of a broader inspection drive targeting e-commerce platforms that handle perishable and packaged foods. “We have given the company 15 days to respond with explanations and corrective measures. If the response is unsatisfactory, further action including fines or suspension of licences may follow,” the official added.
The quick-commerce firm, which operates groceries and food delivery in multiple cities, confirmed receipt of the notices. In a statement, a company spokesperson said, “We are fully cooperating with the FSSAI and are committed to upholding the highest food safety standards. We have already initiated a thorough internal review and will address all concerns raised.”
Industry experts note that the quick-commerce sector has grown exponentially, with firms promising deliveries in 10–30 minutes. However, this speed often raises questions about quality control and adherence to food safety protocols. “The FSSAI's move is a necessary reminder that convenience should not come at the cost of consumer health,” said Dr. Sunita Rao, a public health researcher.
This is not the first time FSSAI has acted against online food sellers. In 2023, the regulator issued similar notices to several platforms for selling products past their expiry dates. The current action underscores a sustained focus on the sector as more Indians rely on digital platforms for daily essentials.
Consumers are advised to check product labels and report any issues to the FSSAI helpline. As investigations continue, the regulator is expected to release a detailed report on the findings in the coming weeks.
