FSSAI issues nine notices to Swiggy Instamart over expired, contaminated products
The Food Safety and Standards Authority of India (FSSAI) has issued nine notices to Swiggy Instamart following multiple consumer complaints alleging violations of the Food Safety and Standards Act, 2006.
Consumers alleged that Swiggy Instamart supplied expired, spoiled, rotten, contaminated and otherwise unsafe food products, according to FSSAI. The regulator documented specific instances, including eggs marketed under the 'NOICE' brand not covered under the approved product categories in the existing FSSAI licence. The regulator directed the food business operator to stop marketing the product until it obtained a valid licence modification.
Other complaints cited products supplied after their expiry dates, such as Healthify 100% Whey Protein 1 kg and Noice Homestyle Madras Mixture with Peanuts. Akshayakalpa Organic Egg was reportedly delivered in an expired and rotten condition, emitting a foul odour. FSSAI said no corrective action was taken despite escalation. Kakke da Paratha was delivered spoiled with a foul smell, again with no corrective action. An infant food formulation was found in a deteriorated and unsafe condition, and the same product was allegedly re-supplied after the consumer returned the defective item.
FSSAI also flagged concerns over incorrect, invalid or non-existent licence numbers, and food business entities listed under names different from those in their FSSAI registrations. The notices stated that several complaints were not adequately addressed, with one complainant offered only a refund without further action on the alleged safety issue.
The regulator raised broader concerns regarding seller onboarding, compliance verification, traceability, food quality monitoring, consumer grievance redressal, supervision of food business activities, and the adequacy of food safety compliance systems.
This development comes a day after Swiggy issued a clarification in a BSE filing regarding a separate FSSAI notice. The company had received a Prohibition Order dated July 6, 2026, relating to its food ordering platform 'Toing'. Swiggy stated that the matter involved observations about licence particulars and did not involve food safety concerns.
FSSAI has directed Swiggy Instamart to submit a detailed explanation and compliance report, failing which appropriate legal action will be initiated.
