Andhra CM Naidu Orders Overhaul of Business Rules, Pushes Tech-Driven Governance
Andhra Pradesh Chief Minister N. Chandrababu Naidu on Tuesday directed officials to overhaul the state's Business Rules to eliminate procedural delays and leverage technology for proactive governance. He emphasised the need to ensure that development projects are not held up due to delays in file clearances.
Reviewing citizen services and urea availability at the Real Time Governance Society (RTGS) headquarters in the Secretariat, Mr. Naidu instructed officials to constitute a committee to redraft the Business Rules and introduce reforms that would make governance more efficient and responsive.
The Chief Minister stressed the adoption of crowd-sourcing mechanisms by government departments to gather information on public grievances, ensuring that every complainant receives an appropriate response. He called for a humane approach to grievance redressal and directed authorities to analyse trends in complaints to assess the effectiveness of resolutions.
Mr. Naidu emphasised the importance of strong leadership from senior officials to ensure governance benefits reach the last person. He urged departments to make decisions that translate government policies into tangible outcomes and called for proactive governance across all sectors.
During the review, the Chief Minister examined the services of departments including Endowments, Roads and Buildings, APSRTC, Transport, Fire Services, and Agriculture. He directed officials to improve service standards, with specific instructions for the Endowments Department to enhance the quality of temple prasadam.
Mr. Naidu noted that the state's 21 major temples have significant growth potential and should be developed as economic and tourism hubs through proper planning, generating greater economic activity in surrounding areas.
On agriculture, the Chief Minister directed officials to raise awareness among farmers through Rythu Seva Kendras and farmers' organisations about urea availability, while ensuring that fertiliser is not misused.
Referring to land administration, Mr. Naidu said 27 lakh pattadar passbooks had already been distributed, while another 72 lakh remained to be issued. He highlighted the resolution of the Shettipalli land dispute, which benefited farmers and enabled the government to recover land worth around ₹900 crore, urging officials to identify and unlock similar opportunities across the state.
Mr. Naidu also reiterated the need to improve passenger amenities at bus stations and ensure that APSRTC buses operate on schedule.
During the review, the Chief Minister released RTGS's monthly governance magazine, 'Governance That Never Sleeps'. Minister Kolusu Parthasarathi participated virtually, while Chief Secretary G. Sai Prasad, DGP Harish Kumar Gupta, and senior officials attended the meeting.
