Government Reviews Meta's Response on WhatsApp Usernames; Feature Launch Remains Suspended

The Indian government is currently evaluating a response from Meta, the parent company of WhatsApp, regarding the proposed introduction of usernames on the messaging platform. The rollout of this feature remains on hold pending the government's assessment, sources confirmed.

WhatsApp had earlier announced plans to allow users to create unique usernames, which would enable communication without sharing phone numbers. The feature is intended to enhance privacy by reducing the need to disclose personal contact details. However, the government raised concerns about potential implications for traceability and compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Under these rules, social media platforms must enable the identification of the first originator of information in certain cases, particularly those involving public order or national security. The username feature, if implemented without proper safeguards, could complicate law enforcement's ability to trace messages back to specific individuals, officials argued.

In response to the government's queries, Meta submitted a detailed explanation outlining the technical and operational aspects of the username system. The company assured that the feature would still allow for lawful interception and traceability as required by Indian law. The Ministry of Electronics and Information Technology is now reviewing that reply before deciding on the next steps.

Meanwhile, the rollout of the username feature, which had been in beta testing in select markets, remains paused in India. Experts note that the delay reflects the broader tension between privacy-focused features and regulatory requirements for accountability. India is one of WhatsApp's largest markets, with over 500 million users, making any regulatory decision significant for the platform's global strategy.

The government has not set a deadline for its decision. Sources said that the review process is thorough to ensure all legal and security concerns are addressed. A final decision is expected in the coming weeks, after which Meta may proceed with a phased rollout or make adjustments to the feature.