Telangana launches AI-powered 112 emergency helpline with faster response times
Telangana Police on Wednesday unveiled a new artificial intelligence-driven platform for its emergency number 112, aiming to make assistance faster and more coordinated across the state. Director-General of Police C.V. Anand inaugurated the system at the Telangana Integrated Command and Control Centre (TGiCCC) in Hyderabad, in the presence of senior police and government officials.
The new platform, described as the Next-Generation Dial 112, integrates multiple emergency services under a single number. Police, Fire Services, Ambulance, Women Safety, Child Protection, and Disaster Response will now be accessible through one unified contact point, replacing the need for separate helplines for each service.
A live demonstration during the launch showcased several advanced features, including intelligent call processing, location identification, incident prioritisation, dispatch of the nearest patrol vehicle, live monitoring, and real-time operational dashboards. The system uses AI to prioritise genuine emergencies, transcribe calls, and route them to the appropriate service through a single-window interface shared by call takers and dispatchers.
One of the key improvements is in locating callers. Unlike previous technology, the new system uses location-based services, advanced location services, and Google Maps to pinpoint the caller's exact position. It then identifies and recommends the nearest available patrol vehicle from a fleet of 1,860 digitally integrated vehicles across all 31 police units. This enables quicker dispatch and continuous monitoring of the response until the case is closed.
The backend infrastructure has also been upgraded from the older PRI telecom architecture to a modern SIP-based system, supporting 900 communication channels and real-time dashboards for performance tracking. This replaces the earlier static reporting method.
Officials say the new system has significantly reduced processing times. Call processing time has been cut from 100 seconds to 69 seconds, and dispatcher time from 90 seconds to 64 seconds. The total call-centre processing time has fallen by nearly 30 percent, from 190 seconds to 133 seconds. The state's average emergency response time currently stands at 10 minutes and 30 seconds, compared with a national average of roughly 18 minutes.
The centre will operate 24/7 with 164 trained staff members. The launch also marks the migration of Dial-100 services from GVK EMRI located at Kompally to the new integrated platform, without any disruption of emergency services for the public.
Speaking at the event, the Director General of Police said the launch represents a milestone in Telangana's journey towards technology-driven policing and citizen-centric emergency response. The initiative aligns with broader national efforts to standardise emergency services under the single number 112.
With this upgrade, Telangana aims to set a benchmark for emergency response systems in the country, combining technology and coordinated action to improve public safety.
