WhatsApp temporarily blocks accounts over safety review; admits errors possible
New Delhi: Multiple WhatsApp users, including a significant number in India, reported on Monday evening that their accounts had been placed under a 24-hour review, temporarily blocking access to the messaging platform's features without any prior warning. The disruption, which started around 8 pm IST, triggered a wave of complaints on social media, with users sharing screenshots of a message from the Meta-owned app stating that their accounts were being reviewed to verify compliance with WhatsApp's terms of service.
The notification informed users that account activity and device information were being checked, and that a decision would typically be communicated within 24 hours. For many, the lockout disrupted both personal and professional communication, given WhatsApp's widespread use in India for business transactions and everyday correspondence. The company has not disclosed how many accounts were affected or the specific criteria that led to the reviews.
Responding to a report by PTI, a WhatsApp spokesperson acknowledged that errors can occur while enforcing the platform's safety measures. "We are always working to stay ahead of those trying to abuse our service and ban accounts to help keep other users safe. Sometimes we get this wrong and if we do, we try to fix it as quickly as possible to get people back to chatting," the spokesperson said. The company also directed affected users to guidance on responsible use of WhatsApp and information relating to stolen phones and accounts.
Several users took to social media to express frustration over the sudden lockout. One user wrote: "My WhatsApp account has been disabled without any explanation. I have already submitted an appeal, but the review page only displays a generic message stating that it will typically be reviewed within 24 hours. Help me urgently." Another user, identified as Saloni on X, posted: "My WhatsApp account was suddenly disabled without any warning. I only use the official app, and my work depends on WhatsApp. Please help. This was so unnecessary."
The temporary reviews come at a time when WhatsApp is under government scrutiny in India over its proposed username feature, which would allow users to communicate without sharing their phone numbers. The Centre recently received WhatsApp's response to a notice seeking clarification on the feature, which officials fear could increase phishing, impersonation, online fraud and so-called digital arrest scams. The government has directed the company not to roll out the feature in India until consultations are completed.
WhatsApp has maintained that the feature is still under development and will be introduced gradually later this year. The company has said users will still need a phone number to create an account, and that several safeguards, including protections against impersonation and limits on unsolicited contact, have been built into the feature. WhatsApp also has an appeal mechanism for users who believe their accounts were blocked in error, and the company has urged affected users to use it to regain access.
This incident highlights the challenges messaging platforms face in balancing user safety with uninterrupted service. It also underscores the importance of clear communication and due process when enforcement actions are taken. For now, affected users are advised to wait for the review to be completed or submit an appeal if they believe the action was mistaken.
